Domestic Cleaning T&Cs
Greenfield Domestic Cleaning Terms and Conditions
1. DEFINITIONS AND INTRODUCTION
1.1 For the purpose of these terms and conditions, the customer will be referred to as the Householder(s) and the introduction business Greenfield Commercial Cleaning, as the Business.
1.2 The Business reserves the right to amend the terms of the Agreement. Should this be necessary the Householder(s) will be notified in writing via Email or Post and they will be available on the business website.
1.3 In return for the domestic cleaning fee set out on the Agreement which shall be payable monthly, the Business will provide domestic cleaners(s) to the Householder(s) and manage this cleaner through monitoring and feedback from the customer.
1.4 The domestic cleaning fee shall be subject to review by the Business on the anniversary of this agreement and not later than one month prior to each anniversary of this agreement the Business shall notify the Householder(s) in writing of the domestic cleaning fee due to take effect from such anniversary and the Householder(s) shall be deemed to accept such reviewed domestic cleaning fee unless notice of termination in accordance with the provisions of clause 8.3 hereof has been given to the Business and the Householder(s) shall amend their standing order accordingly to give effect to the change.
2. PAYMENT
2.1 The Householder(s) must sign the standing order mandate authorising payment as specified on the Agreement to be made by the Householder(s) bank Monthly (13 weeks) in advance. Alternatively, agree to recurrent credit/debit card payments taken monthly (13 weeks).
2.2 Greenfield don’t charge a set up fee.
2.3 The Business reserves the right to make an administration charge to the Householder, for any late or missed monthly domestic cleaning fee payments up to £25 per late or missed payment. In the event of the payment being missed or late as a result of a bank error, it may be possible to claim these charge back from your bank.
2.4 If the Householder(s) foresees problems with making payment then they must contact the business immediately.
3. STANDING ORDER MANDATE AND FIRST PAYMENT
3.1 The Business will not forward the standing order mandate to the Householder(s) bank until a Cleaner has been allocated to the Householder(s).
3.2 The First months payment is taken via cheque or Credit/Debit card payment to the Business account. Payment must reach the Business before a cleaner is introduced. If the service is not required by the householder before the cleaner has started, the payment will be refunded in full and the agreement cancelled.
4. HOUSEHOLDER(S) OBLIGATIONS
4.1 The Cleaner is introduced to the Householder(s) by the Business and the Householder(s) will work closely with the business to direct the cleaner and monitor standards and to supply all necessary cleaning materials and a working vacuum cleaner.
4.2 If any Householder(s) retains a Cleaner introduced by the Business for more hours than stated in the overleaf without paying the additional Business fee, then the Business reserves the right to claim any fee due plus costs of recovery, if appropriate.
4.3 The Householder(s) is responsible for providing a safe working environment for the Cleaner for example safe electrical appliances and securely fixed cupboards and wardrobes etc.
4.4 The Householder(s) is responsible for informing the Business by telephone if the cleaner doesn’t attend or isn’t required for any reason, or if they are unhappy with the service provided by the introduced cleaner.
5. BUSINESS’S OBLIGATIONS
5.1 The Business will be responsible for introducing the Cleaner to the Householder(s). The Business will try to ensure the suitability of the Cleaner and check references.
5.2 The Business will make every effort to check and ensure that the Householder(s) premises are suitable and safe for the Cleaner prior to introduction.
5.3 The Business will use all reasonable endeavours to supply a replacement Cleaner should the Cleaner be unavailable due to illness or holiday, or if the Cleaner decides to end the employment arrangement for any reason.
6. INSURANCE
6.1 The Business has in place Public Liability Insurance to a limit of £1,000,000. Each Cleaner retained by the Householder(s) through the Business will be covered by an insurance policy against the Cleaner's liability to the Householder(s) if the Cleaner causes sudden and unforeseen accidental bodily injury or accidental loss of or damage to the Householder(s) property. The limit of the cover and therefore the limit of our liability is £2,000,000. The Business will be responsible for the first £150 of any claim. If for any reason we cannot claim the whole of any of the loss from our insurers, our liability will be limited in accordance with clause 7.
6.2 The Householder(s) must not ask the Cleaner to use bleach as this can damage certain surfaces and materials. The insurance cover detailed in clause 6.1 does not cover any damage caused due to bleach.
7. LIMITATION OF LIABILITY
7.1 The Business does not exclude its liability for death or personal injury, caused by its negligence or for fraud.
7.2 The Business shall not be liable in any circumstances for any consequential or indirect losses incurred by Householder(s) under this Agreement, or
7.2.1 for any failure of any Cleaner to return keys to the Householder; or
7.2.2 theft of the Householder's property or possessions by the Cleaner or any third party who the Cleaner allows on the premises.
7.2.3 for any damage caused by the use of bleach.
7.3 The obligations set out in clause 5 set out all the obligations owed by the Business to the Householder under this Agreement.
7.4 The Business' total liability in respect of all causes of action arising in connection with this Agreement (whether for breach of contract, in negligence or any other tort under statute or at all) will not exceed the total amount of the Management fee paid or payable in any one year by the Householder.
7.5 Except as set out in these Terms and Conditions any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law.
8. TERMINATION AND NOTICE OF RIGHTS TO CANCEL
8.1 The Householder(s) has the right to cancel the agreement with immediate effect in writing within 7 days of signing the agreement, but the householder(s) will be liable for payment of any services received during this time along with an administration fee of £25.
8.2 The Business can terminate this Agreement only by giving four weeks notice to the Householder(s) in writing.
8.3 The Householder(s) can terminate this Agreement only by giving 4 weeks notice to the Business in writing.
8.4 For a period of twelve months following termination of this Agreement the Householder(s) shall not engage, directly or indirectly, as an employee, contractor, agent or otherwise any Cleaner who has been introduced as a Cleaner to the Householder(s) via the Business.
8.4.1 if the householder (s) want to engage or employ the introduced cleaner without the business up to and including this 12 month period, the business may charge a one off introduction fee of up to £2000 or issue proceedings against the Householder (s) to recover damages and costs. The householder (s) also understands that the business will not be liable for damages, insurance and any on-going obligations for a one off introduction.
8.5 If the Householder(s) terminates the Agreement prior to cleaning commencing. As detailed in clause 3.2 the first payment will be refunded.
8.6 It is the Householder(s) responsibility to ensure the Standing Order Mandate paying the domestic cleaning fee is cancelled through the Householder(s) bank upon termination of your Agreement with the Business. Each payment received after the month’s notice period will incur an administration fee of a maximum £25 for the return of same. The Business will terminate recurrent debit or credit card payment at the end of the four weeks notice period if the householder has chosen to pay by this method.
8.7 If the Agreement is terminated by either party giving to the other notice in accordance with clauses 8.2 or 8.3 hereof and such notice is given after a monthly payment has been made by the Householder(s) then the Business shall refund to the Householder(s) such proportion of the monthly payment as shall be due after deducting the one month period of notice.
9. GENERAL
9.1 This Agreement is interpreted in accordance with English law and any dispute shall be dealt with exclusively by the English courts.
9.2 If any of the provisions of this Agreement are found to be invalid or unenforceable by a court or other body, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.
9.3 If we fail at any time during the Agreement to insist upon strict performance of any of your obligations under the Agreement or any of these Terms and Conditions or if we do not exercise any of the rights and remedies to which we are entitled, this shall not constitute a waiver of such rights and remedies and shall not relieve you from compliance with such obligations.
9.4 The Business shall not be liable under the Agreement if it is prevented from or delayed in performing any of its obligations under this Agreement beyond its reasonable control (including, without limitation, fire, flood, storm, act of God, war or terrorism).
